Facilities directorate

Our campus and buildings are managed by Customer focused teams!

We are delighted to announce that not only are our buildings award winning but so are the teams who work to maintain them as excellent facilities.  University Commercial and Campus Support Services (CCSS) have achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first.

CCSS, which comprises of Security, Sport and Physical Activity, Cleaning, Catering, Conferencing and Events, Print & Copy Bureau and Mailroom, and Facilities Support Services, is vital to supporting the University campus, it’s buildings, and students, and was particularly praised by the accreditation assessor for achieving “eight Compliance Plus awards,– an amazing achievement for a first assessment!”

As a group of Services, CCSS has an absolute commitment and aspiration that anyone who comes into contact with the services it delivers will receive an excellent and memorable customer experience. This accreditation was chosen as it offered an opportunity to further enhance a structured approach to customer service and to independently test the quality of service delivery.

Stewart Ross, Director of CCSS commented: “I am delighted that we have achieved this important accreditation for six of the large professional services that comprise CCSS and particularly proud of the way the teams have worked together to share best practice and integrate a customer-led set of processes and systems. Thanks to all those staff involved in undertaking the preparatory work for the assessment, which was considerable, and all in CCSS for their ongoing commitment to making a difference to the experience of our University community on a daily basis.”

 

Read through the brochure that supported our accreditation

 

The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction. CCSS achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria, the most criteria that any first time participating organisation, for this accreditation, has ever received.

The Service was praised for:

  • In-depth understanding of its current and potential customers
  • Customer insight about customer groups to better understand their needs and preferences
  • Particular efforts to identify hard-to-reach and disadvantaged groups and individuals
  • Reliable and accurate methods to measure customer satisfaction
  • Analysing and publicising satisfaction levels of its customers
  • Policies and procedures that support the right of all customers to expect excellence levels of service
  • Arrangements with other providers and partners to offer and supply coordinated services
  • Developed coordinated working arrangements with partners that ensure customers have clear lines of accountability for quality of service

Richard Hamilton, Customer Service Excellence Manager at Centre for Assessment commented: “Following well-coordinated preparations, CCSS at the University of Leeds was totally ready to complete its assessment against the national quality mark for excellence in customer service. This was a large project, requiring consistency across several diverse
services. The outcome has provided a great opportunity for CCSS to celebrate its excellent practice and respond positively to the areas identified for development. Working with CCSS has been a pleasure for the Centre for Assessment – many congratulations on your impressive achievement.”

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Wolfson update mechanical works

Wolfson Centre for Applied Health Research – project update

The Wolfson Centre for Applied Health Research project is due to be completed in Summer 2019. This is a collaborative partnership between the University of Leeds, University of Bradford and Bradford Teaching Hospitals NHS Foundation Trust.

The first floor plastering, mist coating, raised access flooring, radiators, and floor boxes have already been completed. In March works will start to connect water and electricity to the building and the East and South scaffolding will be removed and the cladding installation will be finished.

Facts and figures from August:

  • 750 tons of soil removed from site to date
  • 4100 hours of labour on site
  • 12000 bricks used on the project
  • 480 tea bags used
  • Ball-park 160m3 of concrete poured for foundations

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CIM Entrance

Large-scale research plans for engineering and technology

Leeds City Council’s Plans Panel has given the green light to support the University’s application to develop a site on the outskirts of Leeds that will host large-scale research and experimental facilities.

The facilities will provide space to collaborate with industry on major research initiatives, including large-scale experiments and testing in high speed rail and infrastructure materials.

The site will include the University’s new Institute for High Speed Rail and System Integration, providing Leeds City Region with a major hub for high-speed rail innovation in track infrastructure and dynamics, rolling stock technology and system integration.

The Institute offers a ‘complete system’ approach to high speed rail engineering, creating an unrivalled centre of excellence for high speed rail planning, design, construction and manufacturing in the UK.

The proposed plans will co-locate the Institute with the confirmed home of the new HS2 depot at Gateway45 to the east of the city, which will maintain and service the brand new high speed trains.

The combination is already attracting significant interest from within the conventional and high speed rail sectors and their supply chains, ensuring the region benefits from the predicted economic growth from the HS2 project.

The site will also include the University’s Centre for Infrastructure Materials, created to support one of the key foundations of the UK’s Industrial strategy. It will develop and test the long-term impact of changing conditions on the wide range of materials used to construct built environments around the world.

The Centre’s research will examine materials’ performance from the nano-scale through to life-sized structures, including accelerating the ageing process so that performance over 50 or 100 years can be simulated in months.

Researchers will look at materials that are widely used today, such as cement, concrete and steel, as well as materials of the future, such as alternative cements and bio-based plastics which require less energy and raw materials to produce.

“The development of both Nexus and these new facilities is a big boost to the region, complementing the Leeds Inclusive Growth Strategy and positioning the Leeds City Region as a global Centre for technology development and inward investment potential.”

The site will also include capacity to develop other major research areas such as robotics.

The plans complement Nexus, the new centre for innovation located on the main campus, which enables businesses from all sectors to connect with the expertise, talent and facilities at the University of Leeds.

Professor Peter Jimack, Executive Dean of the Faculty of Engineering, said: “The development of both Nexus and these new facilities is a big boost to the region, complementing the Leeds Inclusive Growth Strategy and positioning the Leeds City Region as a global Centre for technology development and inward investment potential.”

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Edward Boyle Library

Award win for our University buildings

We’re delighted to announce that two of our University buildings, Edward Boyle Library and the Institute for Transport Studies, have recently been recognised for the contribution they make to the building and landscape design of Leeds, at the 2019 Leeds Architecture Awards.

Edward Boyle Library was announced the winner in the Conserved Building category.

Judges said: “The University showed a forensic approach to upgrading an icon comprising the removal of insensitive additions and integration of modern building environment control systems.  The re-presented building delivers a state-of-the-art library and once again reveals the design strength and original concepts of the Chamberlin, Powell & Bon campus buildings that are such an asset to the University.”

Edward Boyle Library was completely refurbished in 2017, and is now a modernised information hub at the heart of campus. It provides a dedicated rich IT environment and learning space to over 2000 students, as well as being the location for the very popular Edit Room café.

The Institute of Transport Studies building was highly commended in the altered buildings category.

Judges said: “This project was a clever response to a very complicated site involving old and new, changing scales of buildings, varied street alignments ‘setback’ with a careful choice of materials.”

The restoration project was completed in 2016, and created a modern environment for students, staff and industry partners while significantly contributing to the Institute’s ambition to further develop as a hub for inter disciplinary learning.

Steve Gilley, Director or Estates commented:

“We are delighted with the outcome at this year’s Leeds Architecture Awards.  To win an award and be highly commended for our work, amongst such a competitive field of shortlisted candidates, is to be celebrated. I’d like to commend all the teams both internally and externally who were involved in these projects, the awards are testament to the University’s commitment to creating a campus for the future and making a positive contribution to the needs of the City, our students, staff and visitors.

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