The University has made a substantial investment into a new computer-aided facilities management software system. This system will enable Estates Services to work more efficiently and effectively to deliver improved customer service.
The system, which is computer based, will be used to maintain and improve the condition of the University’s buildings and assets to a standard that meets statutory compliance whilst minimising costs. It will ensure our staff within the DLO (Direct Labour Organisation) can maximise both reactive and planned maintenance. It will also help us improve our processes as we will have a single database that will hold records of the University Estate to enable effective management of University assets – providing an improved service to students and staff, with minimal disruption.
Matthew Tidmarsh, Deputy Director – Operations at the University of Leeds, explains “This system represents a significant business process change for the Facilities Directorate and especially Estates Services at the University of Leeds. It will help transform the way in which we manage and deliver a wide range of our services and its potential impact shouldn’t be underestimated. For our customers this will mean an improved service for maintenance work – the new automated system will allow us to be more reactive to customer needs.”
The benefits of this system will include:
- Improved Estates Helpdesk Facility
- Mobile technology to improve reactive maintenance
- Integrated and improved management of University spaces
- Improved management information about the campus and other University assets.
- Estates Service will become more streamlined with operational and maintenance activities.
The implementation phase will begin in July with 50 users in the first rollout. They will be members of staff based in Estates, more specifically Maintenance and Operations.
For further details on this project contact:
CAFM Project Manager