HelpDesk

Welcome to the HelpDesk

Select an option below and we’ll get back to you as soon as possible.

Report via SAP Online Raise a PIF Make an enquiry Helpdesk FAQs Emergency contacts

REPORT A FAULT

via SAP Online

Here you can raise and/or track your submitted work requests via SAP Online using your username and password.

IMPORTANT: If you do not have access to SAP online you will need to complete the SAP Web Notification Application Form and attend the Estates SAP Web Notifications training led by IT. For any queries about the training, please contact saptraining@leeds.ac.uk.

RAISE A PROJECT INITIATION FORM

FOR FAULTS AND OTHER GENERAL MAINTENANCE REQUESTS PLEASE USE THE REPORT VIA SAP ONLINE LINK

A PIF is required for all work that is required to the fabric of a building or services within a building. This typically includes refurbishments and remodelling works.

Please use this PIF Planon form for any proactive refurbishment or remodelling works or any works that require design input.

If you do not have access to the link, please contact your Facilities Manager who will be able to advise on the next steps and submit the request on your behalf.

Download help documents relating to the Project Initiation Form (PIF)

Raise PIF

MAKE AN ENQUIRY

Contact our team with any enquiries

We are currently having issues with our online enquiry form. Please contact the team via eshelp@leeds.ac.uk or by calling the team on 0113 343 5555.

FREQUENTLY ASKED QUESTIONS

Get answers to the most frequently asked questions.

I reported a job earlier, when will an engineer be here?

A Service Level Agreement (SLA) has been agreed for various faults across campus. The length of time it takes for an engineer to visit depends on the nature of the job. However, we will get an engineer out to assess your fault as soon as possible.

If you have any questions regarding your request please contact the helpdesk on 0113 343 5555 quoting your job number.

Where can I park on campus?

The University of Leeds has a multi-storey car park which can be used by visitors if booked via a member of staff. More details can be found on the visitor parking page of carparking.leeds.ac.uk

The location of the multi-storey car park can be found on the University’s campus map.

When does the heating get switched on/off?

The heating is generally switched off when the students leave at the end of the academic year. The heating will usually get switched on again around October. However, this is subject to change depending on the weather.

I’ve got a Parking Charge Notice – what shall I do?

Parking Charge Notices can be paid online.

Pay Parking Charge Notice

More information about charges can be found on the Parking Enforcement page of carparking.leeds.ac.uk.

If you would like to appeal against your Parking Charge Notice you can email your appeal through to parkingappeals@leeds.ac.uk and we will look into this for you.

If you can’t find the answer to your question please contact the helpdesk using the ‘Make an Enquiry’ tab above.

EMERGENCY CONTACTS

In the event of an emergency please call one of the numbers below

During business hours (8am – 5pm)	Out of business hours (5pm – 8am)
FD Helpdesk	Security Services
+44 (0)113 343 5555	+44 (0)113 343 5494

Find us

Monday to Friday 8am – 5pm
(excluding bank holidays and university close days)

T: +44 (0)113 343 5555 | E: eshelp@leeds.ac.uk

Cloberry Street, University of Leeds, LS2 9JT

Maps were disabled by the visitor on this site. Click to open the map in a new window.

Latest News

New Brownlee Centre heat pumps power University’s net zero drive2nd September 2024 - 2:40 pm
Student-celebrating plaques installed on campus9th July 2024 - 4:12 pm
Keeping your bike safe on campus this Summer16th May 2024 - 2:43 pm

Welcome to the HelpDesk

REPORT A FAULT

RAISE A PROJECT INITIATION FORM

MAKE AN ENQUIRY

FREQUENTLY ASKED QUESTIONS

EMERGENCY CONTACTS

Find us

Contact Us

Important links

Latest News

Report faults and problems

Follow our Campus Development channels