Security Services – We Are Listening
The Security Services recently sent out a survey as part of our Secured Environments accreditation, and it was great to receive such a large and positive response to our work. However as a service we recognise that there is always room to improve how we operate, and so we wanted to take this opportunity to let you know about some changes that we hope will make further improvements to how safe and secure everyone feels on campus.
In 2019 the Security Service has recruited nine staff and has returned in the main to an in house team. We recognise staff feedback, that knowledge and having consistent staff on shift provides reassurance and a better quality of service. In addition to the increase in Security employed officers we also have a full time training officer who is responsible for delivering a robust induction training programme, refresher training as well as continual development of our officers throughout the year. If you think there is something about your work area or building that you think our officers need to know please get in touch with the Head of Security who will be more than happy to arrange for the training officer to come and talk to you. We still work in partnership with an agency provider for some specific activities or at peak times of the year and agency staff provider are also supported by our in house training officer. We are also delighted to have increased our dog handling provision to every shift and have four new canine recruits Ruby, Reggie, Enzo and Tia who undertaking their first year of West Yorkshire Police Dog Training, please look out for them on campus.
To increase the level of management support in our service we have introduced in new Duty Operations Management Roles within the Security Service. The four Duty Operations Managers are each responsible for a team of security officers on a day to day basis. Regular scheduled meetings with the Deputy Security Services Manager, enables them to help us review and improve our processes, discuss customer feedback and continuous improvement, whilst also receiving the latest information from the management team. This two-way communication helps to ensure that all teams are able to provide a consistent high standard of service.
Another way this communication is enabled is through the weekly Monday morning meetings between the Deputy Security Manager and the different security teams. These meetings enable Mark to update the security officers with topical, relevant information and give the officers a chance to feedback and queries or issues that they have.
Security undertake structured patrols around campus, officers take pre-planned routes making sure they engage with staff and students as they patrol. Officers have their own designated regular routes, and will introduce themselves to reception and front of house staff as they patrol inside their buildings. We recognise that staff feel reassured seeing our officers out on patrol and we hope that staff will get more opportunities to know who the officers for their buildings are. This will also ensure a consistent level of service for staff across campus, as they will be interacting with the same well-trained, motivated and friendly security officers each day.
Over the next few months the Deputy Security Services Manager will be meeting with the Facilities Manager of each faculty to discuss a range of different security matters. These meetings will include explaining the recent improvements to security and informing them about the availability of the critical incidents poster, which gives guidance on how to react in the unlikely event of an emergency incident on campus. Another key matter that will be discussed in these meetings is locking and access to buildings on campus. This was an area where some concerns were raised during the recent survey, so we will seek to understand where colleagues have feedback and work with them to address.
As well as these meetings, we’re keen to hear any further comments or suggestions about security on campus from all staff. If there is any feedback you would like to provide, then please email it to email@example.com. If the matter is urgent you will receive a response within 24 hours, or within five working days for less urgent enquiries.
If you have any questions around security we would encourage you to come along to our drop-in sessions at Leeds University Union. These are in the LUU foyer on Tuesdays and Thursdays, 11am – 2pm. PC Becky Hurrell, the Police Higher Education Liaison Officer, Andy Gordon Platt, Crime Prevention Advisor, and the on-duty operations manager will all be present to speak with you.