| Security office | 175 Woodhouse Lane |
|---|---|
| Non-emergencies | (0113) 343 5494/5 |
| Emergencies only | (0113) 343 2222 |
| WhatsApp video call | 07876 866747 |
| security@leeds.ac.uk | |
| First aid process | First Aid & Ambulance info |
Simple steps to keep yourself and your possessions safe.
Report crimes to the police and to the Security Service.
Find out how you can reclaim lost property from the Security office.
Contact information for staff within Security Services.
The University of Leeds works with West Yorkshire Police to provide a Police Higher Education Liaison Officer (PHELO) offering help, advice and support to students and staff on campus.
PC Charlotte Maude works with the University’s Security Service on campus. Hear more from PC Maude about her role. You can contact her at:
| Telephone | |
|---|---|
| 07525243483 (8am-4pm, Mon–Fri) | c.maude1@leeds.ac.uk |
We operate by the Security Service Level Agreement and offer a range of security services:
If you witness a crime, or are a victim of a crime, always report it to the police and to the University Security Service.
Security Services and the police work together to keep Leeds students as safe and secure as possible. It should be understood that, although a security officer will take a report of crime from an aggrieved person, it is important that the person also reports the matter to the police. This is necessary for insurance purposes.
| Non-emergency |
|---|
| For all non-emergency situations call the police on 101 |
| You should also telephone the University Security Service on 0113 343 5494 |
| Emergency only |
|---|
| For emergency situations call the police on 999 |
| You should also telephone the University Security Service on 0113 343 2222 |
The most important pieces of information you can give the Police or Security, if you see someone acting suspiciously or committing a crime are:
DESCRIPTION of the offender. LOCATION of the offender. DIRECTION the offender is travelling in.
Leeds is a great place to live and study, but it’s important to take simple steps to keep yourself and your possessions safe.
At home
Personal possessions
Protect yourself online
Bike crime
Nights out
For further advice and guidance please feel free to contact our Crime Prevention Advisor:
Andy Gordon-Platt MSyl
175 Woodhouse Lane
0113 34 35005
All property that is handed in to Security is held at the Security Office and can be reclaimed from there.
If you have lost something, you should always check with appropriate staff in the area you last saw it to see if it has been handed in there. For instance, with the enquiries desk if you believe something was lost in one of the libraries. If they don’t have it, then it may well have been handed in to Security.
All property that is handed in to Security is held at the Security Office and can be reclaimed from there. We will try and identify the owners of lost property, so would advise marking your contact details on items where possible. We are unable to insert memory sticks into University computers to identify the owners by file content, so please consider externally marking your memory stick to make it identifiable and distinctive from other memory sticks.
Any student ID cards handed in will be sent straight away to the Student Services Centre, Level 9, Marjorie and Arnold Ziff Building. On receipt of the card the Student Services Centre will inform you by email that they have your card.
If anything is unclaimed after three months then it will be disposed of, where possible, via donating to a local charity.
We process passports, driving licences and bank cards as listed below:
Security Services can provide out of hours key fobs to the University’s North-South Access Route.
The route is open to all students and staff throughout the day during the University’s main opening times. However, you will need a key fob if you need to access the north-south access route out-of-hours and at weekends.
The route begins at the main entrance of the University, near Parkinson Building, and ends at the Worsley Building. This route, which is marked by internal and external signage and involves the use of lifts at some points, is open to all staff and students during the day during the University’s main opening times. However, out of hours and at weekends, students and staff requiring access to this route will need to use a key fob (an electric unlocking device). You can apply for a key fob using the application form below.
Please complete and return to the Security Services team (details are on the form) who will process this request for you.
Security Services has achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first. The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction. We achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria across all assessed services, the most criteria that any first time participating organisation has ever received.
CASE STUDY
Every year, for the past 20 years, Security Services have run a successful student safety event during Fresher’s Week called Walk Safe.
Each year, the University of Leeds welcomes thousands of new students from around the world, many of whom are away from home for the first time and living in University accommodation. Freshers Week is a very important and busy time on campus when students are offered events, nights out and meet & greets to help them get to know the campus and the City of Leeds.
The Walk Safe project runs for nine consecutive nights, with the entire Security Team tasked with providing crime prevention and safety advice. In 2018, the team succeeded in building on previous initiatives to deliver the biggest event, interacting with over 4000 students.
The project is organised by Malcolm Dawson, Security Services Manager, who consults with West Yorkshire Police on crime trends around the University and the surrounding areas. This information is then used to create the operational order that is passed between the Security Teams on duty during Walk Safe.
Throughout Walk Safe, the Security Teams undertake highly visible patrols covering the Woodhouse corridor running from the university to the Brownlee Centre. West Yorkshire Police also increases its number of highly visible patrols around the University and the surrounding areas.
In the first part of each evening, Security Officers try to engage with as many students as possible, offering crime prevention and personal safety advice and encouraging students to mark up their valuables with a UV marker. Freshers like to have fun and the later part of each night is dedicated to getting them to their accommodation safely if they are struggling.
The project provides the Security Team with a great opportunity to meet new students and talk to them, not only about Walk Safe, but about the 24-hour, 365-day service provided by the team throughout the rest of the year. It also helps students familiarise themselves with Security Services and learn how to contact the team should the need arise.
It is vital for security officers to establish this initial bond with students, especially international students, who historically are more likely to have a cultural mistrust of police and security services and can sometimes find it difficult to come forwards if they are a victim of crime.
CASE STUDY
Security Services have held Staying Safe induction talks at the beginning of each academic year, for the past 20 years, with the aim of making students feel safe both on and off campus.
In 2018, a total of 40 talks were given to over 4,000 international and non-international students over a three-week period.
Staying Safe is one of the most important parts of day to day life and the Security Team aims to give proactive advice and to explain how the team can help throughout a student’s university journey.
The talks are organised by Andy Gordon- Platt, the University of Leeds Crime Prevention Advisor, and are created through discussion with West Yorkshire Police, Safer Leeds, the International Office, the Crime Reduction Officer and the Neighborhood Policing Team for the area.
The information gathered from these discussions is used to tailor the talks to recent crime trends so that they are as relevant and informative as possible. However, all new students who attend these induction talks can expect to receive advice on these core issues:
– Cycle safety
– Getting home at night
– Laptop, phone and tablet security
– Marking property
– Walk Safe
– Night bus service
– Losing your stuff
– Who to talk to or call
– Safety at home.
PC Rebecca Hurrell gives the talks alongside Andy in her role as Higher Education Liaison Officer (HELO), which is part-funded by West Yorkshire Police and the University of Leeds.
The international students arrive in the week before Fresher’s Week, which gives the team an opportunity to meet face to face with this important audience and to deliver specifically tailored talks.
CASE STUDY
In 2017, the campus-based position of Higher Education Liaison Officer (HELO) was established through a partnership agreement between the University of Leeds Security Services and West Yorkshire Police.
The agreement was established in 2014 by the Police and Crime Commissioner for West Yorkshire, Mark Burns-Williamson and University Secretary, Roger Gair and is reviewed every year.
The HELO position is part-funded by West Yorkshire Police and the University of Leeds and is currently held by PC Rebecca Hurrell.
Rebecca works closely with Security Services on a daily basis and directly with many Services and Societies on campus, including Leeds University Union and Student Counselling Services, to:
– Improve relations between West Yorkshire Police and the University of Leeds with the emphasis being on students
– Reduce crime, disorder and anti-social behaviour on campus and local areas
– Reduce the fear of crime among staff and students
– Improve the safety of the environment on campus
– Work with young people to increase their community safety
– Give a better understanding of the police force and the criminal justice system
– Provide a proactive response to crime helping to problem-solve with the current crime trends
– Take initial action with students who are involved in crime, for example, drug use and assault
– Assist Security Services with potentially dangerous situations
– Provide crime prevention advice to staff students and visitors.
Customer Testimonial
“I am based on campus and am here to help in any situation. Along with investigating crimes that happen on campus with the assistance of the Security Team, I can also give help, advice and support to staff and students about all manner of issues. I am always happy to meet anyone to talk about any issue, letting them know the probable lines of investigation and allowing them to be fully informed when deciding if they would like police or university assistance in the matter.” PC Rebecca Hurrell
CASE STUDY
The Cycle Action Group, set up in 2018, helped to reduce cycle crime on campus by 39% between January – October 2018.
Cycling is a favourite mode of transport for students, but cycle crime is one of the most prolific crimes the University must deal with.
Chaired by Security Services Manager, Malcolm Dawson, the Cycle Action Group brings together internal and external agencies to work collaboratively to tackle cycle crime. It consists of MEETinLEEDS, Sport & Physical Activity Services, the Sustainability Team, the Crime Prevention Advisor, the Higher Education Liaison Officer (HELO), Leeds University Union, West Yorkshire Police and Leeds City Council.
The group meets throughout the year and is supported by the ongoing work of Security Services. The main aim is to deter
cycle crime by responding to current crime trends, both on campus and at the surrounding halls of residence, plus offering crime prevention advice to staff and students.
Crime Prevention Officer, Andy Gordon- Platt, is integral to this process through the important work he does with new students each year relating to crime prevention. The security office sells bike locks and bike lights, helping prevent cycle crime and promoting safe cycling, and the Sustainability Team promotes the Cycling to Work Scheme and recycles bikes abandoned on campus by sending them to various charities.
The group is looking to continually improve with innovative ideas going forward. For example, improving the digital marketing of crime prevention by using social media, advertising good news stories and updating web content.
Contact information for staff within Security Services.
| Name | Position | Telephone | |
|---|---|---|---|
| Security Office | 0113 343 2222 (emergency) 0113 343 5494/5 (general enquiries) | security@leeds.ac.uk | |
| Mark Bownass | Acting Head of Security | 0113 343 9338 | m.a.bownass@leeds.ac.uk |
| Phil Thompson | Acting Deputy Head of Security | 0113 343 7071 | p.thompson1@leeds.ac.uk |
| Andy Gordon-Platt | Crime Prevention Advisor | 0113 343 5005 | crimeprevention@leeds.ac.uk |
| PC Charlotte Maude | Higher Education Liaison Officer | 07525243483 (8am-4pm, Mon–Fri) | c.maude1@leeds.ac.uk |
