Cleaning Services

CLEANING SERVICES

Committed to providing a high standard of cleaning services in University buildings

Cleaning Services consists of over 350 team members, who service all the academic buildings on the main University of Leeds campus. The offices are located in the basement level of Education Building on Hilary Place.

The Section’s Mission is to provide a highly proficient, motivated and effective workforce, which is committed to providing a high standard of cleaning services in University buildings, thereby assisting the core business of the University and to create an environment which is conducive to work and aesthetically pleasing for University students, employees, and visitors.

Contact Cleaning Services

Request cleaning or cleansing support via the Facilities Directorate Helpdesk

CLEANING SERVICES STANDARD

Cleaning Services operate by the Cleaning Services standard

DISPOSAL OF CONFIDENTIAL PAPER

 Use of the Cleaning Services shredding facilities

DEALING WITH BUILDING FLOODS

Find out more about the process for dealing with floods

FREQUENTLY ASKED QUESTIONS

Need to find out more about cleaning at the University of Leeds?

Cleaning Services standard

Cleaning Services operate by the Cleaning Services standard which sets out the following objectives.

To our customers we will:

  • Act as a business partner, and across all areas provide a professional, efficient and effective service.

Within our operations we will:

  • Ensure efficient and effective processes and systems, that are simplified, support the delivery of key strategic objectives and provide the appropriate level of governance.
  • Deliver a value for money service, by working with colleagues and business partners to ensure they obtain the maximum benefit from the service we provide, within the resources available.

Via our staff we will:

  • Offer appropriate, high quality, professional expertise through a well-trained team that is responsive, adds value, and provides the appropriate advice and information in a timely manner.
  • Ensure our staff are responsible and accountable for their work and actions.
  • Be responsive and adaptable to the changing environment.

Disposal Procedure for Confidential Waste Paper

This policy requires special measures to be taken to protect confidential and even more sensitive, highly confidential, information.

In accordance with University policy, any waste paper that when disclosed to unauthorised recipients could have at least a negative impact on individuals or the University, must be shredded before disposal.

This document sets out the procedure to be followed to allow use of the Cleaning Services shredding facilities.

Procedure

All waste paper that is at least confidential in sensitivity must be securely placed in white Shred it bags, available from Cleaning Services. This is a change from the previous system where confidential papers were put in blue bags. Schools and services should then contact the Estate Services Helpdesk on Ext 35555 to request a collection, giving details of the location, number of bags for collection, number of spare bags required and individual contact details. The bags will be collected by the Cleansing Team within 7 working days and taken to a secure, locked container situated on campus. When full the container contents will be transported by our approved supplier to a waste collection depot where all the papers will be shredded before going to the pulping mill.

There is a significant cost to the University for this service and therefore Schools and Services must only put confidential papers in the white Shred it bags. Non confidential waste paper should go in the green plastic bags provided. All other waste e.g. filing dividers, plastic sleeves should also be separated and put into black bags for disposal as general waste, if not suitable for recycling.

Schools are expected to ensure secure storage of confidential waste papers prior to collection. If you are planning on a larger scale clear out e.g. emptying document archives or moving office and secure storage of the waste sacks is not possible, please contact Cleaning Services in advance to book a collection of waste paper sacks so they can be removed as quickly as possible, or for extra vigilance shred the documents before they are placed in the white shred it bags.

Any queries or concerns should be directed to the Cleaning Services Manager on Ext 33434 or the Cleansing Supervisor on Mobile 07939 533673.

Dealing with Floods

If you experience a flood in your building please call the Facilities Helpdesk on Ext 35555 giving the following information:

  • Location / room number of flood
  • Level of flooding ie. minor / moderate / severe
  • Floor covering ie carpet / hard floor

Please ask the helpdesk for a plumber and/or electrician to attend as all services will need to be checked for safety.

They will then contact Cleaning Services to attend to the flood water. As the Cleaning Services team are located all over campus it may take 15-20 minutes for them to get to your building. If the flood is in a laboratory area Cleaning Services will require a clearance certificate to be completed by a laboratory technician or competent person before they commence the clean up.

A copy of the clearance certificate can be obtained from the Health and Safety team.

Frequently asked questions

If you have any other enquiries please contact the Cleaning Services Manager.

Non confidential waste paper should be placed in green plastic bags. All waste paper that is at least confidential in sensitivity must be securely placed in white shred-it bags, available from Cleaning Services.

This is a change from the previous system where confidential papers were put in blue bags.

Schools and services should then contact the Facilities Directorate Helpdesk on Ext 35555 to request a collection, giving details of the location, number of bags for collection, number of spare bags required and individual contact details. The bags will be collected by the Cleansing Team within 7 working days.

Confidential waste paper in white shred-it bags will be collected by the Cleansing Team within 7 working days and taken to a secure, locked container situated on campus.

When full the container contents will be transported by our approved supplier to a waste collection depot where all the papers will be shredded before going to the pulping mill.

Contact Facilities Directorate Helpdesk on Ext 35555 to report the problem. Details of the type of pest and location of sighting will be required.

Estates Helpdesk will then contact the Pest Control Company and arrange for them to visit the location to deal with the issue.

All offices are cleaned on a fortnightly basis.

A full detailed specification can be found in the Cleaning Services standard.

If you have any issues concerning cleaning please contact Cleaning Services Manager.

For any of the above you can either contact the Facilities Directorate Helpdesk on Ext 35555 or eshelp@leeds.ac.uk

Customer Service Excellence 2019 – 2020

Cleaning Services has achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first. The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction. We achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria across all assessed services, the most criteria that any first time participating organisation has ever received.

Cleaning in the Great Hall

Leeds Institute of Medical Education (LIME)

CASE STUDY

Delivery standards

In 2018, the Office Manager at the Leeds Institute of Medical Education (LIME) raised concerns about the frequency of cleaning and cleanliness in the open plan office area.

In response, the Senior Cleaning Supervisor set up a meeting to discuss the concerns and talk through the Service Level Agreement (SLA).

The aim of this meeting was to establish a clear understanding on what the Office Manager could expect from Cleaning Services, and what the cleaners could expect from LIME staff as the clutter left around office desks was making it difficult for staff to clean to the required standard.

A timescale for improvement on both sides was agreed and the Senior Cleaning Supervisor met with her supervisor to discuss the improvements and provide feedback for circulation to cleaning staff. The Office Manager also met with her staff and implemented a de-cluttering programme throughout the office area.

The Senior Cleaning Supervisor colour coded a calendar of dates and adapted the office plan for both LIME staff and cleaning staff, to show which working areas would be cleaned, and when.

All staff within the LIME office now know when their working areas are due to be cleaned, enabling them to implement a clear desk policy on the correct days and allowing the cleaning staff to complete all their tasks to the required standard.

The LIME Office Manager is very happy with the outcome and is continuing to meet regularly with the Senior Cleaning Supervisor to monitor the SLA.

Cleaning Services team photo

CASE STUDY

Baines Wing Deep Clean

The Business and Facilities Co-ordinator, School of Healthcare, requested a deep clean of the Clinical Skills rooms in the Baines Wing via email.

As this request was over and above the SLA currently in place for the cleaning of these teaching spaces, the Cleaning Services Senior Supervisor met with the Business and Facilities Co-ordinator to investigate the additional requirements.

This meeting established that the brief was to clean certain areas to a clinical standard to best represent the facilities of a hospital setting. These areas included scenario wards (adult, child, critical and maternity), demonstration rooms and changing rooms.

Although duties like wall cleaning and high-level cleaning are not normally carried out by Cleaning Services, it was agreed that in this instance a proactive approach using new cleaning methods could achieve the required outcomes.

A list of rooms for deep cleaning and suitable dates for this work to be carried out was obtained. The Cleaning Supervisor briefed the cleaning staff, demonstrating the specialist methods and equipment that would be required, including microfibre flat mopping and interior cleaning kits.

As a result, all surfaces were cleaned to a clinical standard which was much appreciated by School of Healthcare staff and students, with the cleaning staff receiving verbal compliments on their work.

By using these innovative cleaning techniques, Cleaning Services demonstrated that its effective and professional team can take a proactive approach to delivering a high standard of customer service within a specified timeframe, ultimately enhancing the customer experience.

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