Cleaning Services

CLEANING SERVICES

Ensuring our campus and buildings look their best

Cleaning Services consists of over 350 team members, and we cover all of the academic buildings on the main University campus. Our professional, highly proficient and well-motivated team provides a high standard of cleaning across University buildings, helping to create a hygienic and aesthetically pleasing environment for students, staff and visitors.

Contact Cleaning Services

Request cleaning or cleansing support via the Facilities Directorate Helpdesk

CLEANING SERVICES STANDARD

Cleaning Services operate by the Cleaning Services standard

DISPOSAL OF CONFIDENTIAL PAPER

 Use of the Cleaning Services shredding facilities

DEALING WITH BUILDING FLOODS

Find out more about the process for dealing with floods

FREQUENTLY ASKED QUESTIONS

Need to find out more about cleaning at the University of Leeds?

Cleaning Services standard

Cleaning Services operate by the Cleaning Services standard which sets out the following vision.

Our vision is to provide a quality service to the University, by continuously exceeding customer expectations, enhancing the student experience and valuing the skills, experience and diversity of our staff.

Disposal Procedure for Confidential Waste Paper

This policy requires special measures to be taken to protect confidential and even more sensitive, highly confidential, information.

In accordance with University policy, any waste paper that when disclosed to unauthorised recipients could have at least a negative impact on individuals or the University, must be shredded before disposal.

This document sets out the procedure to be followed to allow use of the Cleaning Services shredding facilities.

Procedure

All waste paper that is at least confidential in sensitivity must be securely placed in confidential paper bags, available through the Helpdesk. Schools and services should then contact the Helpdesk on 0113 34 35555 or eshelp@leeds.ac.uk to request a collection, giving details of the location, number of bags for collection, number of spare bags required and individual contact details. The bags will be collected by the Waste and Environment team within 7 working days and taken to a secure, locked container situated on campus. When full the container contents will be shredded before going to the pulping mill.

There is a significant cost to the University for this service and therefore Schools and Services must only put confidential papers in the confidential paper bags. Non confidential waste paper should go in the green plastic bags provided. All other waste e.g. filing dividers, plastic sleeves should also be separated and put into black bags for disposal as general waste, if not suitable for recycling.

Schools are expected to ensure secure storage of confidential waste papers prior to collection. If you are planning on a larger scale clear out e.g. emptying document archives or moving office and secure storage of the waste sacks is not possible, please contact the Helpdesk in advance to book a collection of waste paper sacks so they can be removed as quickly as possible, or for extra vigilance shred the documents before they are placed in the white shred it bags.

Any queries or concerns should be directed to the Helpdesk on 0113 34 35555 or eshelp@leeds.ac.uk.

Dealing with Floods

If you experience a flood in your building please contact the Helpdesk on Ext 35555 or eshelp@leeds.ac.uk giving the following information:

  • Location / room number of flood
  • Level of flooding ie. minor / moderate / severe
  • Floor covering ie carpet / hard floor

Please ask the helpdesk for a plumber and/or electrician to attend as all services will need to be checked for safety.

They will then contact Cleaning Services to attend to the flood water. As the Cleaning Services team are located all over campus it may take 15-20 minutes for them to get to your building. If the flood is in a laboratory area Cleaning Services will require a clearance certificate to be completed by a laboratory technician or competent person before they commence the clean up.

A copy of the clearance certificate can be obtained from the Health and Safety team.

Frequently asked questions

If you have any other enquiries please contact the Helpdesk on ext 35555 or eshelp@leeds.ac.uk

Non confidential waste paper should be placed in green plastic bags. All waste paper that is at least confidential in sensitivity must be securely placed in white shred-it bags, available from Cleaning Services.

This is a change from the previous system where confidential papers were put in blue bags.

Schools and services should then contact the Helpdesk on Ext 35555 to request a collection, giving details of the location, number of bags for collection, number of spare bags required and individual contact details. The bags will be collected by the Waste and Environment team within 7 working days.

Confidential waste paper in confidential paper bags will be collected by the Waste and Environment team within 7 working days and taken to a secure, locked container situated on campus.

When full the container contents will be transported by our approved supplier to a waste collection depot where all the papers will be shredded before going to the pulping mill.

Contact the Helpdesk on Ext 35555 to report the problem. Details of the type of pest and location of sighting will be required.

The Helpdesk will then contact the Pest Control Company and arrange for them to visit the location to deal with the issue.

For any of the above you can either contact the Facilities Directorate Helpdesk on Ext 35555 or eshelp@leeds.ac.uk

Customer Service Excellence 2019 – 2021

Cleaning Services has achieved Customer Service Excellence ®, a government standard that recognises an organisation’s commitment to putting customers first. The Customer Service Excellence ® standard challenges organisations to examine their service in relation to 57 criteria that have been shown to influence customer satisfaction. We achieved a significantly positive result, receiving ‘Compliance plus’ for eight standard criteria across all assessed services, the most criteria that any first time participating organisation has ever received.

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