Facilities Support Services

FACILITIES SUPPORT SERVICES

Supporting University of Leeds buildings, Central Teaching Space and Events and Conferences.

In addition to providing a video-conferencing service and AV & IT equipment hire, the support team provide a wide range of support to the Central Teaching Space on campus which currently extends to approximately 250 lecture theatres and classrooms. We have a rapid-response support team linked to the Facilities Directorate Helpdesk. We also offer training and assistance with the installed AV & IT equipment and can offer dedicated help to special events.

In addition to providing regular checks on all our spaces, we carry out regular refurbishments of teaching spaces (including our award-winning lecture theatre redesigns) ensuring the AV & IT equipment is fit for purpose and meets the changing requirements of our customers.

Contact Facilities Support Services

Request support via the Facilities Directorate Helpdesk

CENTRAL TEACHING

Support and refurbishment for Central Teaching Spaces

VIDEO CONFERENCING

Support for video conferencing requirements

EQUIPMENT HIRE

AV and IT equipment is available for staff to hire

Service Level Agreement

Facilities Support Services operate by a Service Level Agreement

The support team provide varied support to a number of University buildings across campus. This includes mail and package sorting, delivery and collection. Other services include the unlocking and locking of designated buildings and an element of security and enquiry point staffing. We also provide portering services for ad hoc events across campus including University degree ceremonies, concerts, open days and conferences.

Fully trained staff are always available to respond to urgent problems when teaching is taking place. We also offer training and assistance on equipment use before the event.

Central Teaching Space Support

Facilities Support Services provides a wide range of support to Central Teaching Space on campus.

Facilities Support Services provides support to approximately 250 lecture theatres and seminar rooms on campus with capacities from 550 seats to 10 seats. The support teams work to an Service Level Agreement and ensure that Central Teaching Space is fit for purpose at all times. The support we provide includes:

  • All space checked on a regular basis including all AV and IT equipment, seating and lighting
  • Support staff to respond to user problems and faults within 10 minutes of a call
  • Health and Safety checks on a regular basis
  • Pre-booked assistance at the start of a lecture to ensure equipment is working correctly
  • Pre-booked support throughout an event e.g. conference, open day
  • Training and advice on use of AV and IT equipment

All equipment is regularly serviced and replaced as part of an ongoing Central Teaching Space refurbishment programme. All rooms meet the agreed minimum standard provision for AV and IT equipment and some rooms have additional equipment which meet particular user requirements e.g. interactive screens, slide projectors.

Hard of hearing

The majority of Central Teaching Space Rooms are fitted with Hard of Hearing (HoH) systems using either IR transmitters or induction loop systems.

More information on which rooms have the HOH system, contact details and instructions on how to use the receivers can be found on the Student Education Services website.

A list of all Central Teaching Space can also be found on the SES website.

Help and Information

All room enquiries should be directed to the Facilities Directorate Helpdesk on 0113 343 5555
All timetabling enquiries should be directed to Timetabling and Room Bookings on 0113 343 4009 or at timetable@leeds.ac.uk.

Videoconferencing

Facilities Support Services can support your videoconferencing needs

We have a small videoconferencing room in the Roger Stevens Building which can hold up to 4 people. We can arrange calls through Zoom and connect to people using Skype for Business if required.

A technician can be made available throughout the session to ensure everything runs smoothly. The cost of a call is £50 per hour between 8am and 6pm Monday- Friday. There may be additional costs outside of these hours.

We would usually need at least five working days notice, but we can accommodate calls at short notice depending upon circumstances.

Please note that we can no longer support video conferencing over ISDN lines.

Alternatives to videoconferencing

There are alternatives to videoconferencing which are free to use and can be conducted from any University computer with a webcam.

Skype For Business (soon Microsoft Teams) is available on all campus computers and can be accessed with your University login credentials.

Make a booking

If you would like to book videoconferencing please send an email request to the team.

Equipment Hire

AV and IT Equipment is available to hire from Facilities Support Services

To hire equipment you must be a member of staff at the University of Leeds and you must be able to provide an internal account to charge the hire against in advance. Unfortunately, we cannot hire to students or societies without an internal account code.

All the equipment can be collected from the Print and Copy Bureau Reception, Level 6, Roger Stevens Building by prior arrangement. Proof of ID is required (staff ID card must be presented on collection). Before requesting equipment please read the Terms and Conditions for the loan of equipment.

We only hold a small stock of items so please book in advance.

Please see the table below for equipment hire costs. Delivery and setup is available, this is subject to charges and availability.

ItemCost per dayDelivery chargeSetup charge
Audio Mixer (small)£10.00£15.00£10.00
Radio Microphone (tie-clip)£20.00£15.00£10.00
Radio Microphone (hand-held)£20.00£15.00£10.00
USB Microphone£20.00£15.00£10.00
PA Speaker£50.00£15.00£10.00
Projector Screen£5.00£15.00£10.00
LCD Data/Video Projector£65.00£15.00£10.00
Laptop£65.00£15.00£10.00
55″ TV Screen£65.00£15.00£10.00
85″ TV Screen with PC£150.00£15.00£10.00

Make a booking

If you would like to book equipment please send an email request to the team.

Sustainability

Facilities Support Services is committed to sustainable practices set out by the University of Leeds

What you can do to help

  • Lighting. Turn off lights when they are not needed. Can you open blinds or curtains to allow natural daylight sources into the room? In some cases lighting is essential in the teaching room but don’t forget to turn them off as you leave the room
  • Air conditioning. If heating/air conditioning is used, try and keep it at a maximum of 21°C adjusting the temperature uses more energy. When using the air conditioning system make sure that windows and doors are closed, this will help the system to run much more efficiently
  • Recycling. Encourage your audience to take their handouts with them and if they do not require them put them in paper recycling bins located around the building. Encourage the use of can and bottle recycling. This will also help make the rooms more presentable for following classes. If you print handouts for your class and you have some left over – recycle them too
  • Heating. If rooms are too hot – use the radiator controls before opening the windows. Opening the windows and leaving radiators on wastes a lot of energy. If you find rooms or areas that are always too warm please contact the Helpdesk and report the issue

What we are doing

Recycling
Facilities Support Services is committed to recycling as much waste as possible. We also are committed to helping departments and charities who can benefit from items we can no longer use.

  • Pens – whiteboard markers that are dried up and no longer fit for purpose are sent to a recycling centre called Terra Cycle UK who donate 2p per pen to MacMillan Cancer on our behalf. In the past 12 months we have raised over £70. If you find marker pens that are no longer working, leave them in the room instead of putting them in the bin so we can increase the donations
  • Projector lamps – Projector lamps that have expired are sent back to suppliers for them to reuse. This reduces the amount of dangerous chemicals released into the environment
  • Paper – paper and handouts found in Central Teaching Space that has only been printed on one side are collected and sent to Bright Beginnings ( the University nursery) to use as scrap paper and for art and craft activities
  • Cleaning products – empty product tins and containers are disposed of correctly via a University approved contractor so that dangerous chemical waste is not released into the environment

Battery reduction
We have reduced the amount of batteries that Facilities Support Services purchased over the past year. Rechargeable lapel microphones have been installed in Central Teaching Space as a trial and hopefully more are to follow in the next refurbishment. If you require any training with them or any equipment please contact the Helpdesk.

Environmental and Sustainability Policy

Facilities Support Services is committed to the policies on environmental responsibilities set out by the University of Leeds and the Facilities Directorate. Our main aims are listed below.

Objectives:

  • Projector lamps and cleaning fluids containing harmful chemicals to the environment will always be disposed of in an environmentally friendly way by a University approved contractor
  • Facilities Support Services will investigate effective power management systems for use in Central Teaching Space
  • All toner cartridges used by Facilities Support Services will be recycled by a company who donates money to biodiversity charities
  • Scrap paper and handouts left in Central Teaching Space will be recycled where possible to organisations to use for art and craft activities
  • Staff are trained on sustainable purchasing and related environmental impacts
  • Staff are instructed to turn off lights and PC related equipment when not in use