Facilities Management Service Desk
Report a fault or submit a request for maintenance or cleaning.
The Facilities Management Service Desk is responsible for managing the flow of maintenance issues being reported across the University’s estate.
If you have any questions or need support in raising an issue to be resolved, the team can be contacted at [email protected] or 0113 343 5555.
Please follow the established process for reporting within your faculty of service. However, if you’re the person responsible for the logging of maintenance requests, please select from the following options to report the issue to the Facilities Management Service Desk.
For emergencies, please contact FD Service Desk (8am – 4.30pm) on 0113 343 5555 or for out of business hours, contact Security 0113 343 2222.
Emergencies may include; strong smells of gas, overflowing toilets, floods/leaks, trapped in a room/space, ceiling collapse, no heating to an entire building, loss of power to entire building/level and steam leaks.
Submit a new request
Accessibility
Raise requests relating to work, bedroom and WC areas, alerting systems, platforms and lifts, and accessible routes.
Building
Raise requests relating to decoration, signage, doors and shutters, windows, flooring, cladding, leaks and floods, lifts, defibrillators, ceilings, bathrooms and kitchens and business critical requests.
Cleaning
Raise requests relating to area cleans, appliances and waste.
Collections, removals & event support
Raise requests relating to collections, moving, disposals, banners, events and clocks.
Drainage
Raise requests relating to drainage.
Electrical
Raise requests relating to no power, noise and smells of burning, electrical supply, lighting and electrical vehicles.
Emergency
Raise requests relating to gas leaks, major floods, power outages and electric shock.
Equipment
Raise requests relating to compressors, appliances, fume cupboards, and tea and zip water boilers.
External areas
Raise requests relating to external signage, paths and roadways, tree work, pond issues, business critical requests, electrical vehicles, lighting, water fountains, drainage, and street furniture.
Fire fighting & detection
Raise requests relating to extinguishers, blankets, risers, and fire alarms
Heating, cooling & ventilation
Raise requests relating to boilers, gas meters, heating, comfort cooling, chillers, business critical requests, process cooling, critical control, and ventilation.
Locking
Raise requests relating to electronic and mechanical locks and keys.
Pest control
Raise requests relating to pest removal and proofing.
Plumbing
Raise requests relating to water supply and pipework, toilet and urinals, showers and basins, eye wash stations and water fountains.
Project initiation (PIF)
Requests for any proactive refurbishment/remodelling works or any works that require design input.
Security
Raise requests relating to CCTV, security devices, cycle stores, external gates, and business critical requests.
Not what you were looking for?
Contact [email protected] for further assistance.
FREQUENTLY ASKED QUESTIONS
Get answers to the most frequently asked questions.
How do I request access to the system?
Please request access to the system using our request for new users form. If you have any questions, please contact [email protected].
How do I amend my order?
When you submit a request, you can make immediate amendments via the confirmation page. Otherwise, please contact the FM Service desk who can look to help make any amends to the work order or add additional information.
Can I attach photo’s to my request?
Yes you can, this option is available at the bottom of the request where you can drag & drop photos in to help us manage your request
How do I track the progress of my request?
By selecting “My Request” on the top of the web page, you will see an overview of requests raised. You can use the filters to select different statuses.
I have submitted a request that requires a quote - what happens next?
Your request will be reviewed by the relevant area and a quote produced. Please ensure that the budget approver selected is aware and available to be reviewing and approving the quote sent to avoid any delays in the process.
Can I log more than one request in the same order?
Requests should generally have one issue/fault per order. Exceptions could be made where an issue affects multiple spaces. E.g. Loss of water/heating/power, smell of gas or burning etc.
I’ve had a completion through but the issue has not been resolved?
If you believe your request as not been completed, please raise again quoting the original job number so we can investigate further for you
Why was my job cancelled?
Check on my requests to look at the comms logs, this will provide you with more information. You may receive an email with further information if you are required to re-raise the order correctly.
I want to make changes to locking and access in my building/area - what do I need to do?
Please raise a request selecting the relevant option from the Locking section above. You will need the DAC (Designated Locking Controller) for the space to approve the request and include an account number. Please see further details here. https://estates.leeds.ac.uk/our-services/maintaining-campus/
When does the heating get switched on/off?
The heating is generally switched off when the students leave at the end of the academic year. The heating will usually get switched on again around October. However, this is subject to change depending on the weather
I’m having issues with Planon access.
Please contact [email protected] for system issues. If there are access problems with the webpage please report to [email protected] to forward to appropriate area.
Where can I find out more about the business process for initiating building repair or building improvement work?
The business process for initiating building repair or building improvement work can be accessed on the staff intranet.
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