Facilities Management Service Desk
Report a fault or submit a request for maintenance or cleaning.
The Facilities Management Service Desk is responsible for managing the flow of maintenance issues being reported across the University’s estate.
If you have any questions or need support in raising an issue to be resolved, the team can be contacted at [email protected] or 0113 343 5555.
Please follow the established process for reporting within your faculty of service. However, if you’re the person responsible for the logging of maintenance requests, please select from the following options to report the issue to the Facilities Management Service Desk.
For emergencies, please use our emergency contact numbers.
Emergencies may include; strong smells of gas, overflowing toilets, floods/leaks, trapped in a room/space, ceiling collapse, no heating to an entire building, loss of power to entire building/level and steam leaks.
Submit a new request
Accessibility
Raise requests relating to work, bedroom and WC areas, alerting systems, platforms and lifts, and accessible routes.
Building
Raise requests relating to decoration, signage, doors and shutters, windows, flooring, cladding, leaks and floods, lifts, defibrillators, ceilings, bathrooms and kitchens and business critical requests.
Cleaning
Raise requests relating to area cleans, appliances and waste.
Collections, removals & event support
Raise requests relating to collections, moving, disposals, banners, events and clocks.
Drainage
Raise requests relating to drainage.
Electrical
Raise requests relating to no power, noise and smells of burning, electrical supply, lighting and electrical vehicles.
Emergency
Raise requests relating to gas leaks, major floods, power outages and electric shock.
Equipment
Raise requests relating to compressors, appliances, fume cupboards, and tea and zip water boilers.
External areas
Raise requests relating to external signage, paths and roadways, tree work, pond issues, business critical requests, electrical vehicles, lighting, water fountains, drainage, and street furniture.
Fire fighting & detection
Raise requests relating to extinguishers, blankets, risers, and fire alarms
Heating, cooling & ventilation
Raise requests relating to boilers, gas meters, heating, comfort cooling, chillers, business critical requests, process cooling, critical control, and ventilation.
Locking
Raise requests relating to electronic and mechanical locks and keys.
Pest control
Raise requests relating to pest removal and proofing.
Plumbing
Raise requests relating to water supply and pipework, toilet and urinals, showers and basins, eye wash stations and water fountains.
Project initiation (PIF)
Requests for any proactive refurbishment/remodelling works or any works that require design input.
Security
Raise requests relating to CCTV, security devices, cycle stores, external gates, and business critical requests.
Not what you were looking for?
Contact [email protected] for further assistance.
FREQUENTLY ASKED QUESTIONS
Get answers to the most frequently asked questions.
I reported a job earlier, when will an engineer be here?
A Service Level Agreement (SLA) has been agreed for various faults across campus. The length of time it takes for an engineer to visit depends on the nature of the job. However, we will get an engineer out to assess your fault as soon as possible.
If you have any questions regarding your request please contact the helpdesk on 0113 343 5555 quoting your job number.
Where can I park on campus?
The University of Leeds has a multi-storey car park which can be used by visitors if booked via a member of staff. More details can be found on the Visitor Parking page.
The location of the multi-storey car park can be found on the University’s campus map.
When does the heating get switched on/off?
The heating is generally switched off when the students leave at the end of the academic year. The heating will usually get switched on again around October. However, this is subject to change depending on the weather.
I’ve got a Parking Charge Notice – what shall I do?
Parking Charge Notices can be paid online.
More information about charges can be found on the Parking Charge Notices page.
If you would like to appeal against your Parking Charge Notice you can email your appeal through to [email protected] and we will look into this for you.
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